Support

Live 24/7/365 Phone Support can be reached at (800) 800-7004

In today’s business environment the ability to consistently communicate with customers and clients across multiple technology platforms is more critical than ever. This is why we’re available 24/7 to help respond to your unified communication needs. Customer support is available at any time of day or night – and we guarantee that a Beacon Telecom technician will be on-site within two hours of your call or email if we’re not able to solve your problems remotely.

Support services include:

  • 24/7 Live Customer Support– Via phone or email
  • On-Site Support– Guaranteed within 2 hours of your call
  • Remote Access– We connect directly into your phone system to resolve problems or make any required changes
  • Remote Support– The majority of our customer issues can be resolved without dispatching a technician. This allows for faster resolution as well as giving our customers an opportunity to monitor the troubleshooting process. Remote support is a more economical way to troubleshooting which helps to maintain customer satisfaction.

Click here to access Beacon Remote Support