VoIP, or voice over internet protocol, is fancy name for what is essentially a phone service that runs through your network as opposed to the traditional landlines of the past. You may not have a landline in your home anymore; so why would you still have one at your business?
Before making the leap into the future of telephony, here are some of the benefits you get from bringing the way you make and receive phone calls into the modern age. Perks of this technology go beyond in/outbound call making—it also increases employee engagement, streamlines communication, increases productivity and saves you money.
1. Increased Mobility
As long as you have an internet connection, you can utilize your VoIP service. This is a tremendously helpful element for engaging employees that work remotely or travel regularly. Although someone may be physically out of the office, there’s still access to all of the features your VoIP provides, keeping you productive even when you’re on the road.
2. Voicemail Transcriptions
Checking voicemail on your personal cell can be a drag—add in your business lines and you’re spending a lot of time with a receiver to your ear playing and replaying voicemail messages. VoIP phone systems save you time by transcribing your voicemail and forwarding them to your inbox. You’ll still have the original voice recording if you need it and often it comes as an attachment to the email, but checking your messages just got a lot easier.
3. FMFM Feature
FMFM (Find Me Follow Me) insures that you’ll receive calls no matter where you are in your office, building, or otherwise. A Find Me Follow Me feature allows you to program the phones in your network to ring in a specific order (desk-to-conference room-to-cell phone) or to ring all at once. If your organization relies heavily on inbound sales opportunities or your employees work on their own devices, you will see the benefits of FMFM in quantifiable ROI. Missed calls are missed opportunities!
4. Cloud Based System
VoIP phone systems operate in the cloud. “Cloud” has become somewhat of a vague term, but what it means is that the data associated with your VoIP is not stored on premise but in another data center, offsite. One clear benefit to this arrangement is that you won’t be responsible for onsite hardware refreshes to keep up with your data—that translates to instant cash savings and one less thing to worry about.
Also, having software that runs in the cloud enables your service provider to regularly update and maintain your software so you always have the latest and greatest of what they have to offer. The man hours it takes to manage this type of system is no longer your obligation and is in the hands of professionals who have dedicated their career to data management.
5. Easy to Manage
Most of the VoIP systems out there come with an easy to use, web-based user interface. Traditional corporate phone systems often required someone with technical knowledge to configure them. When choosing a phone service for your business, management of the phone system is an important aspect to take into consideration. Depending on the size of your company and how often you’re hiring new employees, you could be paying a specialist to make tweaks to your phone system often.
The beauty of the VoIP management systems is that they were designed with the small business owner in mind. Not tech savvy? Don’t worry about it! You can easily switch around extensions, organize call-flow sequences, and pull call analytics all from your desktop. Beacon Telecom’s VoIP phone system is affordable and easy to implement—contact us to learn more about how VoIP phone systems can work for your business.