Optimizing Your Call Center with a Unified Communications Partner

business people group with  headphones giving support in  help desk office to customers, manager giving training and education instructions

In today’s technology driven world, companies of all sizes must optimize their systems using technology to stay relevant and competitive. The cost of technology often presents hidden expenses and hurdles as businesses attempt to procure, build, and manage their own systems. Technology and equipment become quickly outdated, leading to additional costs. Take your company’s telephone […]

Ways Unified Communications Can Improve Customer Self-Service

Startup Stock Photos

Customer self-service is increasing preferred method of business transaction from the grocery store to rental car kiosks.  Despite the growing desire to transact business on individual terms and time, when it comes to navigating the sometimes endless and confusing interactive voice response (IVR) menus of an automated self-service system, customers can get frustrated quickly.  Originally […]