8 Unique Ways to Use Video Conferencing

Couple of young designers working at modern office, two coworkers discussing fun project over a laptop, little team of businesspeople smiling and looking together at computer, students at library

Unifying voice and video was a long-standing vision of the 20th Century and made possible in the 1990s with increasing Internet speeds and more powerful CPUs. Fast forward to modern day, and you’ll find video conferencing has become a crucial business tool that can be utilized in several ways by small business owners and large […]

How to Ensure Security in Cloud Communications

Close-up of typing male hands

As more businesses move toward unified communications in the cloud, securing sensitive information becomes a primary concern. Several security threats exist including call fraud, phreaking, malware, and denial of service attacks to name a few. Though the cloud communication service provider offers security protection as part of its services, enterprises must also take measures to […]

Best Practices for Implementing VoIP for Your Business

best practices implementing VOIP for business

VoIP systems have many features that make them a cost-effective alternative to the traditional PSTN (public-switched telephone network). For example, they do not require additional telephone lines, and they utilize an existing broadband network to convert voice streams into data packets. The data is sent over the Internet to their destination, which can reduce how […]

Benefits of Call Recording

Assistant using a headset in a call center

For businesses—call centers especially—improving customer service improves the bottom line. Great customer service involves getting to know your customer and building relationships. One call center solution that can facilitate this aspect of your business is call recording software. With call recording, you can download and replay phone calls easily through your business phone system. In this […]

Smart Campus Lunch and Learn – Wednesday, June 7 @ McCoy Stadium

 SMART CAMPUSES EQUAL SAFER SCHOOLS   Join Beacon Telecom and Avaya on Wednesday June 7th to learn how your school can improve your safety platforms designed with education budgets in mind.  THE PROBLEMEducators the world over are mounting pressure to deliver a modern education experience that supports anytime, anywhere learning, despite the challenges of shrinking budgets, aging […]