Optimizing Your Call Center with a Unified Communications Partner

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In today’s technology driven world, companies of all sizes must optimize their systems using technology to stay relevant and competitive. The cost of technology often presents hidden expenses and hurdles as businesses attempt to procure, build, and manage their own systems. Technology and equipment become quickly outdated, leading to additional costs. Take your company’s telephone […]

Ways Unified Communications Can Improve Customer Self-Service

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Customer self-service is increasing preferred method of business transaction from the grocery store to rental car kiosks.  Despite the growing desire to transact business on individual terms and time, when it comes to navigating the sometimes endless and confusing interactive voice response (IVR) menus of an automated self-service system, customers can get frustrated quickly.  Originally […]

Top Five Solutions for Common Poor Quality VoIP Calls

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Poor VoIP call quality can have serious ramifications for your business. However, it is not necessary to live with the curable causes of poor call quality.  Rather than saying that five times fast, here are the top five problems and solutions for dealing with poor quality VoIP calls. Bad Internet Connection Usually considered the first […]

Identifying Your Company’s Technology Needs

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No matter the industry or size of the company, technology is a must-have for a business to develop and stay competitive. Technology can be a significant financial investment, especially given how quickly it changes. Knowing what tech is right for your business is not something to consider lightly. Choosing the right technology involves identifying your […]