Communicating in the Cloud

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Companies today are highly competitive and must find ways to reduce legacy costs to keep their edge. Communication is essential for running a smooth operation. Businesses need to establish reliable communication channels with customers, clients, employees, vendors, and partners to maintain that edge, but using traditional means can lead to communications cost extremes. Switching a […]

Top Five Solutions for Common Poor Quality VoIP Calls

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Poor VoIP call quality can have serious ramifications for your business. However, it is not necessary to live with the curable causes of poor call quality.  Rather than saying that five times fast, here are the top five problems and solutions for dealing with poor quality VoIP calls. Bad Internet Connection Usually considered the first […]

How to Save Time with Technology for Your Business

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Technology has changed how we do business, creating efficiencies inconceivable by companies only a few decades ago. Today, communication is instantaneous and global, and companies leveraging current day tech can increase productivity and efficiency, allowing business to stay highly competitive and relevant. Here are a few ways you can save time and ultimately, money, with […]

Benefits of Call Recording

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For businesses—call centers especially—improving customer service improves the bottom line. Great customer service involves getting to know your customer and building relationships. One call center solution that can facilitate this aspect of your business is call recording software. With call recording, you can download and replay phone calls easily through your business phone system. In this […]