Contact Center

Add communications value to devices and applications. Effectively manage multi-media interactions through intuitive tools that natively integrate with Avaya and other top PBX manufacturers.

  • Interactive Communications Center
  • QMS (Quality Management Suite)
  • CTI Connect
  • Speech Analytics

In today’s multichannel service environment, your customers expect to connect with you the way they want through multiple channels, including phone, email, SMS, and web chat. You can make the multichannel experience simple, convenient, and effortless for them.

Enabling your contact center is easier than you think with Contact Center software and services from Beacon! Deliver consistent experiences that delight customers and drive loyalty-no matter how they connect with your contact center agents.

Contact Center Products & Services:

  • Interactive Communications Center
  • QMS (Quality Management Suite)
  • CTI Connect
  • Speech Analytics

Features:

  • Enhanced Routing
  • Call Back
  • Reporting
  • Email
  • SMS

Benefits:

  • Web-based
  • Managers are more empowered
  • Comprehensive Interface
  • Increased productivity by agents