Effective communication and collaboration are critical to success in today’s dynamic business environment. Today’s workforce needs to be able to do more with less. Beacon Telecom’s Voice Enablement Service for Microsoft Teams does just that, it allows you to take your Microsoft Teams to the next level by integrating it into your phone system and the Public Switched Telephone Network (PSTN). This allows employees to leverage their Teams client to make and receive work calls and collaborate all from a singular application, bringing together the best of both worlds for an optimized user experience. This integration transforms Microsoft Teams into a comprehensive collaboration platform, making it the ultimate tool for business communication.
The Power of Teams Voice Enablement
By voice-enabling your Microsoft Teams environment, it allows your employees to use Teams as a single application to collaborate and make/ receive calls just like they would from their desk or soft phone. The value of this integration is you are able to leverage the robust functionality of your phone system with cost control by bringing your own calling plan and carrier trunking for PSTN access into Teams.
- Cost Control: Businesses can achieve significant savings by controlling PSTN connectivity costs, allowing for customized options beyond standard Microsoft calling plans.
- Unified Communication: Employees can use a single client to support both Microsoft Teams and the business phone system, simplifying workflows and enhancing efficiency.
- Single Application: No need to have separate applications running at once, voice enabling Teams brings the best of both worlds together in a single application.
Enhancing Employee Efficiency
One of the primary advantages of integrating voice capabilities into Microsoft Teams is increased employee efficiency. Here’s how:
- No Need to Switch Applications: Employees can make calls directly from Teams without switching to another application, reducing downtime and streamlining communication.
- Versatile Communication: Easily switch between video conferencing, instant messaging, real-time document collaboration, and file sharing within a single window.
- Remote Work Support**: The MS Teams mobile app with voice services ensures that remote workers never miss an important call, maintaining connectivity and productivity.
Security and Compliance
Security and compliance are paramount in today’s business environment. With Beacon Telecom’s Teams Voice Enablement service, you can enjoy end-to-end security, administrative control, and compliance, all powered by Office 365. This ensures that your business communications are secure and meet all regulatory requirements.
Customizable Packages
Beacon Telecom offers a range of Voice Enablement Services that can be tailored to meet your specific needs. Whether you require individual services or a fully managed migration experience, Beacon Telecom’s team of experts supports you every step of the way. Beacon Telecom ensures a smooth and efficient transition from the initial readiness assessment through deployment and ongoing operational support.
Essential Functions for Staying Connected
The Teams Voice Enablement service provides comprehensive features designed to keep your employees connected with each other, and customers, all within the Teams environment. These features include:
- Call Routing: Directs inbound customer calls to the right person based on availability, skills, or history with the caller. This ensures that customers reach the appropriate contact quickly and efficiently.
- Business Texting: Each business phone number can receive phone calls and text messages, providing customers multiple communication options.
- Mobile Flexibility: Employees can answer and place calls from any device using their business phone number, ensuring security and safety by keeping personal and business communications separate.
- Customer Service Performance Insights: Access automated reports on customer service performance, such as average hold time, number of transfers, and dropped calls. These insights help businesses continuously improve their service.
- Customer Self-Help: Customers can quickly and easily access common information without speaking with a representative, freeing up employees for more valuable engagements.
Transforming Communication with Beacon Telecom
Beacon Telecom’s Teams Voice Enablement service revolutionizes how businesses use Microsoft Teams. By integrating voice capabilities, businesses can enhance communication, improve efficiency, and support remote work without additional hardware investments. With customizable packages and comprehensive support, Beacon Telecom ensures that your transition to a fully integrated communication platform is smooth and effective.
Integrating Microsoft Teams with your phone system and PSTN through Beacon Telecom’s Teams Voice Enablement service provides a powerful, unified communication platform that meets the demands of modern business. This innovative solution enhances collaboration, improves customer service, and supports your remote workforce. Embrace the future of business communication with Beacon Telecom and take your Microsoft Teams experience to the next level.
