Telecommunications has had far reaching results in expanding businesses to reach out to wider markets, expand their market presence and become more familiar to customers, clients and investors. This has been increasingly more important for mid-market businesses—business with 100 to 2,000 employees—because these companies represent a powerful presence.

Mid-market businesses make up about a third of the world’s GDP. Mid-market business owners and executives know that these companies rely on quality communications technology to keep things running smoothly and efficiently. The vitality of these businesses comes in part from their ability to engage. 

Types of Engagement

When it comes to the effect of telecom on engagement, there are several different factors. Not only does telecom enable businesses to interact with customers, but it also facilitates inter- and intra-office communication. With communications increasing globally at a record pace, telecommunications has become indispensable in building up employee engagement and customer relations. The more advanced the technology becomes, the more opportunities a company has to build up and build out its network.

An increase in engagement between employees, customers, and offices inspires more involvement. The company’s success is the worker’s success, making employees more engaged, more motivated and more involved in growth and expansion. 

Employee Engagement

There are clear indicators that encourage workers to go above and beyond. The more advanced these telecom systems become, the more engaged workers are with one another. Customer relations works more diligently for customers. Employees work harder on projects and assignments. Managers and executives work harder to develop new advancements and technologies. Telecom services facilitate stronger and more effective collaborations between employees, while branching the company’s products and services to show more involvement in quality, the community and innovation.

How effective is engagement when it comes to telecom?

Electronics have been key in the development of optical equipment, microwave technology, space flight and satellite communications. These fields paved the way for the personal computer, computer-guided robots used in factories and manufacturing, data collection and the transmission of information. It’s also led to innovations in music and culture, military research and in transforming home and office life.

By the late 1990’s, The U.S. made a surge in semiconductor technology with the rise in “smart appliances” like cell phones, televisions, laptops and medical devices, allowing them make up about 40% of worldwide sales. Globally, electronics manufacturing and engineering has been the cornerstone of business and social development. Corporations benefit from globalization through the homogeneity of information and connectivity. Electronic systems make “global flatteners” possible—things that level the economic playing field. Increased use of smartphones, voice over IP, the Internet and workflow software have created an ease of access to information and a decrease in barriers to communication from location, time and cost. Even the most isolated individuals can reach others across vast expanses, made possible by the variety of available online markets.

Telecommunications requires a fast, reliable global network with more advanced components to improve the volume and quality of data as well as the quantity and capability of the users to the system. Advancements in telecommunications production helps self-organize the system by “emerging” and “evolving” with the growing demand for connectivity and communication, even in areas where there is no telecommunications market. In this system, there isn’t a single person or entity that defines the market. It’s just the electronics industry, created out of a general need and then engaging that need with sufficient supply. One can identify with a particular corporation that makes a good product, however, the market has several organizations to choose from, breeding diversity.

Engagement and Innovation

Knowledge and information sharing is the backbone for industry, making face-to-face collaboration through multiple media forums (i.e. cell phones, email, web conferencing and chatrooms) its preferred method of interaction. There is a sense of project orientation as the industry adapts to changes in the technology and the forms of network connectivity. Also, small groups thrive with innovation and communication across a structured medium as resources are acquired and allocated at will and through formal and informal contacts.

It’s the nature of telecom to inspire change and development across several other industries. There are none unaffected by this technology and every business or corporation finds their culture spread out amongst their customers and investors to breed more social awareness and stimulate growth. It’s this stimulus that brings about the new ideas and projects that have made the electronics industry the lucrative, diverse market that it is.

Whether it’s installing video conferencing or upgrading phone systems, an upgrade in telecommunications leads to an increase of engagement and success for mid-market businesses.